We are happy to accept returns of any garment that is unworn and still fitted with all security tags and labels and in original saleable conditions that is returned to us within 14 days of receipt, you be offered either an exchanges or a store credit upon receipt and approval of your returned items. Our store credit can be used at anytime in our store and does not expire.

Simply email us for the return address at cs@ayaluxclothing.com with your order number and the reason why you wish to return your item(s).

Here are the steps you need to follow to send any items back to us:

1. Pack your items securely in the original shipping bag it was sent in, ensure the items are not worn and all tags are still attached.
2. Purchase your shipping label ( please make sure it is secure / trackable mail) Package is not our responsibility until received by us.
3. Take your parcel to your local depot.
4. Once you have sent the item(s) please email us to provide us with proof of return AND tracking number (Without this the processing of your return will be delayed).
5. Once we receive and approve the item(s), we shall issue a store credit value minus any shipping cost via an electronic Gift Card sent to your email.
6. Upon receipt it takes about 5-10 working days to process your return.

Please note:

Store Credit will not include any previous shipping costs.
Sale items can only be returned for STORE CREDIT

Got more questions? Talk to us, we’re more than happy to help.